Shipping policy

Shipping and Delivery Policy


GENERAL SHIPPING INFORMATION

Fulfillment Locations

  1. Ampang, Kuala Lumpur
    218 Jalan Ampang, G07 & G08, 50450 Kuala Lumpur, Kuala Lumpur, Malaysia
  2. Petaling Jaya, Selangor
    Sunway Nexis, D-12-03, 47810 Petaling Jaya, Selangor, Malaysia
  3. Johor Bahru, Johor
    Jalan Austin Perdana 3, 16-05, Austin 18 Versatile Business Suites, 81100 Johor Bahru, Johor, Malaysia


Coverage Delivery Area
Kuala Lumpur and Klang Valley

Delivery Service Provider
Lalamove or Grab Express

Delivery Fee / Charges
Delivery fee ranges from RM10 - RM30 depending on the delivery distance from the nearest fulfillment location. Please note that our delivery charges are subject to change during peak seasons.

Delivery Time / Duration
Our staff will get in touch with you to confirm the delivery time to ensure someone is home to receive the order to avoid your chilled/frozen items from getting spoiled. So, please provide us with the correct contact number.
(Keep in mind that adverse weather conditions, peak time, remote delivery locations, and carrier delay could cause your actual delivery time to be slightly longer)

Note: Only orders with complete payment, correct contact number, and shipping information will be processed.

CUSTOMERS ARE REQUIRED TO CHECK ALL ITEMS UPON RECEIVING FROM ADULT FOOD AND BEVERAGE DELIVERY. IF YOU ARE NOT SATISFIED WITH THE ITEMS RECEIVED, YOU ARE REQUIRED TO CONTACT ADULT FOOD AND BEVERAGE WITHIN 24 HOURS VIA EMAIL (ADULTFOODNBEVERAGE@GMAIL.COM) OR WHATSAPP (+60 17-477 5208). WE WILL NOT ENTERTAIN ANY COMPLAINTS AFTER 24 HOURS OF RECEIVING.





Important Notes

We will cancel & refund your order if we are unable to contact you to arrange delivery.

We are unable to process orders that came from outside the delivery coverage.

Special arrangement for delivery outside delivery coverage please email us at adultfoodnbeverage@gmail.com.

For any inquiries, please contact us at adultfoodnbeverage@gmail.com.

Additional information:

Kindly ensure your delivery address is accurate as we do not allow amendments after the order is placed.

Please make sure you enter your contact number for our delivery personnel to contact you.

We are unable to deliver to P.O. Boxes address.

In order to reduce carbon footprint and customers not getting their goods, please ensure there is someone at home or office to receive the package.



Last updated: 10/05/2023